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What are the customer care hours?

Our awesome customer service team is available to assist you at (425)-656-2890

Monday - Saturday 10:00 AM to 5:00 PM                                                                                                 

Sunday - CLOSED

Do you have a furniture protection plan?

Yes, we offer 5 year United Protection Guarantee Plan. Coverage includes defects, accidental damage, stains, rips, tears, nail polish, ink, burns, liquid rings or marks, gouges, cracking, peeling, and bodily fluids.

Can I return or exchange my product?

All sales are final.  However, we do offer customers 7-days to reselect furniture when they purchase our 5 year United Protection Guarantee Plan. For customers that do purchase our United Protection Guarantee Plan, we will exchange the merchandise under the condition that the product is in new condition with NO damage, rips, tears, or soiling.  Reselection is limited to a one-time reselection opportunity.

United Protection Guarantee Plan-Contact Customer Care

To Submit A Legitimate Request For Service Under the United Protection Guarantee Plan You Must:

Act quickly. If you notice a problem with your product, you must call (425)-656-2890 or email within fourteen (14) days of discovering the problem.

Submit proof of purchase. You will be asked for proof of purchase, this includes: proof of United Protection Guarantee Plan purchased, a copy of your sales receipt containing the covered items, their cost, and the purchase date. If you are unable to provide these proofs of purchase within thirty (30) days of Discount Direct Furniture & Mattress requesting them, then your claim will be voided.

When requested, you must provide Discount Direct with the sales order number on your receipt.

Do not submit service claims directly to the store where you purchased the item(s) as Discount Direct stores do not provide the Direct Happiness Guarantee. Instead, you must contact the phone number or email listed above.

Furniture Removal--In with the NEW out with the OLD As easy as 1.2.3 - Flat Fee $125.00

Furniture removal is available with Drop Off Delivery Service or White Glove Delivery Service. A flat rate of $125 with purchase of the same item as we are delivering (sofa for sofa, mattress for mattress) No Exceptions. Any unsanitary or unhealthy item will not be picked up which will be determined by the delivery staff. No minimum purchase required.

Drop Off Delivery - Flat Fee $59.00

The delivery team will drop off your furniture at your door of your home or apartment only! The delivery team will go up or down a maximum of 1 flight of stairs outside your home or apartment.

Drop delivery is a flat fee of $59.00 for each delivery made. 

All furniture will either be boxed or wrapped in plastic. Assembly, unboxing and removal of packaging is not included.

Delivery is within a 20-mile radius of the store or warehouse location. Outside the 20-mile radius, there is an additional fee of $2.00 per mile.

No partial deliveries allowed without a second delivery fee of $59.00

No minimum purchase required.

White Glove Delivery

White Glove delivery include transporting your furniture up or down a maximum of 3 flights of stairs outside and 2 flights of stairs inside your home or apartment, unpacking, assembly of furniture items purchased and removal/disposal of all packing material.

The delivery team will unload, assemble and place your furniture in the room of your choice.

The fee for White Glove Delivery for purchases of $999.99 and under is $95.00. Purchases $1000.00 and over are $145.00

Delivery within a 20-mile radius of the store or warehouse location only. Outside the 20-mile radius, there is an additional fee of $2.00 per mile.

No minimum purchase required.

Can I pick up my purchase if I do not want it to be delivered?

If ordering online or at a store location, you can opt to choose to pick up your purchase at our warehouse, 22640 68th Ave S., Kent, WA 98032. Once your order is placed when ordering online, a representative will contact you to schedule a pick up within 24 hours of your purchase.

What do I need to bring with me when picking up my purchase?

When arriving at the pick-up location, we will require a copy of your sales order. Without your sales receipt we will require picture ID.

You are expected to come with a vehicle that can safely transport your furniture, and you must bring rope and padding or other packing material.

The warehouse personnel will assist you in loading your vehicle, but it will be your responsibility to secure the merchandise. We cannot assume any liability for injury or damage to you, your vehicle or others arising from your loading or transport of merchandise that you pick up.

Since these items are in factory packaging, some may require minor assembly.

What is your refund policy?

Refunds will only be issued when the request is made within 48hrs of the purchase on merchandise that has not been picked up or delivered to the customer’s home. All refunds will be issued to the customer in the form of a check, sent by mail via USPS. Customer will receive the refund within 7-10 business days from the date of the request.

General care and maintenance.

We want you to enjoy your new furniture purchase for years to come. To ensure that you do, we encourage you to follow through with proper cleaning and care. With a little TLC your furniture will last you for years to come.

  •          Cushion care--Rotating your seat and back cushions will extend the life of your cushions.  -Gently vacuum upholstered furniture.   
  •          Mattress care --It is always recommended to use a thin mattress protector as any stains will void all manufactures warranty.  -Only cleaning method recommended is vacuuming. If you need            to clean only use a dry cleaning fluid to clean. -Even though mattress are design to be no flip we recommend you rotate your mattress head to toe.          
  •           Overall periodically tighten screws and or bolts which loosen over time under normal use.
  •            Any modification from original manufacture design will void manufactures warranty                                                                                                                                                                                                                                                                                                                 

Other important information

Specifications - All dimensions listed for products are approximate and are reported on the website to the best of our knowledge. We do not guarantee color matching. All furniture is made individually and subject to variance in wood grain, dye lot and other variables in the process that cannot be prevented. If you have a specific question about any product, please contact us.

Errors – Pricing, specifications, availability and terms of offers may change without notice. We cannot be responsible for pricing or other errors, and reserve the right to cancel orders arising from such errors.

Timeframe - All lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified timeframe. In most cases, in-stock orders will be delivered within 1 week. Out of stock orders are estimated at 2-8 weeks. Discount Direct is not responsible for a longer lead time due to manufacturer delays.

Assembly - Some items require assembly. We strongly recommend choosing White Glove Delivery as a shipping method so the assembly is provided by the Delivery Service. All furniture picked up by the customer will be given in original packaging, and assembly must be made by customer. Please read carefully all instructions before starting assembly. Do not discard packaging before finding all hardware. If you discover that hardware is missing, or there is a defect, please contact our Customer Service department for assistance. In the case of defects, items picked up from one of our locations must be returned by the customer. At our discretion, the defective item will be repaired or replaced.

Warranty - All furniture sold by Discount Direct Furniture & Mattress is backed by a 1 Year Manufacturer’s Warranty against manufacturing defects. Certain manufacturers may have longer term warranties. Discount Direct Furniture & Mattress does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyl’s or leather products. We make no warranty of merchantability. There are no warranties beyond those given by the manufacturer. Furniture Factory Direct will assist the customer in processing warranty claims with the manufacturer.