Refund policy

Discount Direct takes pride in the quality of furniture and mattress sets that we sell. We understand that buying furniture is not only a financial decision, but also an emotional investment for you and your family. That is why we are committed to the best customer
service possible. We want you to be completely satisfied with your purchase. If there is a problem with your purchase, we will do all that we can to address the issue. We have developed a return policy that gives you, the customer, options.

7-Day Re-selection: Furniture purchases come with a 7-day, one time only, re-selection option with a 10% re-stocking fee. We will exchange with merchandise under the conditions that 1) the product is in new condition with NO damage, rips, tears or soiling, 2) the exchange must be done through our delivery service to ensure no damage to the product and 3) you are responsible for a re-delivery fee of $80. Exclusions: Closeouts, Floor Models, Clearance, Special Orders, Mattress Protectors, Bed Sheets and Pillows, Mattresses (or sets) sold below$599. These are all FINAL SALES and do not qualify.

30-DAY REST ASSURED POLICY: We understand that sometimes it takes time to find a mattress that is the right fit for you or your family. That is why all mattress sets priced $599.99 or more come with a 30-day rest assured guarantee. All Mattresses must be slept on for a minimum 7-days to qualify for the 30-day rest assured guarantee. Also, you must have purchased and been in use of a Discount Direct Mattress Protector, AND the mattress must be free of tears, rips and have no stains to qualify for the rest assured
guarantee. The rest assured guarantee can only be exercised once per mattress purchase. The Mattress Protector WILL NOT be refunded. Mattress re-selections are also subject to a 10% restocking fee and $80 re-delivery fee.

WARRANTY: We guarantee that our products will be free from manufacture defects for one-year from the date your merchandise is picked up or delivered to you. Manufacture defects must be reported to our customer service department at (425) 656-2890 within one- year of taking possession. A customer service representative will assist you in resolving any warranty issues. A repair technician will evaluate the merchandise. If the repair technician deems the manufacture defect is not repairable, we will replace
the defective merchandise at our discretion (ONE TIME ONLY). If the item is discontinued, we will issue an in-store credit.  Discontinued/clearance merchandise and floor models are sold AS IS and is excluded from the manufacture warranty. Normal wear
and tear or customer caused damage/problems is not covered under the manufacture warranty. All service will be provided to the original customer as stated on the original sales invoice only and must be in our service area. Please inquire with your sales associate at the time of your sale about our extended protection plans.

DAMAGED MERCHANDISE: We stand by all the factories that manufacture our merchandise. If you receive your merchandise with any damage it must be reported within 24 hours of your pickup or the day it is delivered to your home by contacting customer service department at (425) 656-2890 or email customerservice@discountdirectfurniture.com.

NO CASH BACK: Discount Direct strives to make every customer satisfied with their purchase and will work within our policies to ensure customer satisfaction. However, we do not offer cash back on any purchases. For additional details or questions regarding your purchase, please visit any of our convenient locations or contact our customer service department at (425) 656-2890. Refunds will only be issued when the request is made within 48 hours of the purchase on merchandise that has not been picked up or delivered to the customer’s home. Refunds will be issued to via the original form of payment. Cash payments will be sent as a check via USPS within 7-10 business days.