We offer a wide range of services, including:
Payments that fit your budget
Instant Decision up to $3,000
12-month lease program
90-Day payment options
White Glove Delivery
If our competitor offers a lower price on an item we will beat their price by 5%
30-day merchandise exchange
5-year manufacturer defect and accident warranty
To Submit A Legitimate Request For Service Under The Direct Happiness Guarantee You Must:
Act quickly. If you notice a problem with your product, you must call 425.656.2890 or email [email protected] within fourteen (14) days of discovering the problem.
Submit proof of purchase. You will be asked for proof of purchase, this includes: proof of Direct Happiness Guarantee purchased, a copy of your sales receipt containing the covered items, their cost, and the purchase date. If you are unable to provide these proofs of purchase within thirty (30) days of Discount Direct Furniture & Mattress requesting them, then your claim will be voided.
When requested, you must provide Discount Direct with the sales order number on your receipt.
Do not submit service claims directly to the store where you purchased the item(s) as Discount Direct stores do not provide the Direct Happiness Guarantee. Instead, you must contact the phone number or email listed above.