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Customer Care

We offer a wide range of services, including: 

  • Direct Credit

    • Payments that fit your budget

    • Short-term financing

    • Instant Decision up to $3,000

    • 12-month lease program

    • 90-Day payment options

  • Direct Delivery 

    • Curbside

    • White Glove Delivery 

    • Furniture Removal 

  • Direct Price Promise

    •  If our competitor offers a lower price on an item we will beat their price by 5%

  • Direct Happiness Guarantee

    • 30-day merchandise exchange 

    • 5-year manufacturer defect and accident warranty 


Contact Customer Care

To Submit A Legitimate Request For Service Under The Direct Happiness Guarantee You Must:

  • Act quickly. If you notice a problem with your product, you must call 425.656.2890 or email [email protected] within fourteen (14) days of discovering the problem.

  • Submit proof of purchase. You will be asked for proof of purchase, this includes: proof of Direct Happiness Guarantee purchased, a copy of your sales receipt containing the covered items, their cost, and the purchase date. If you are unable to provide these proofs of purchase within thirty (30) days of Discount Direct Furniture & Mattress requesting them, then your claim will be voided. 

  • When requested, you must provide Discount Direct with the sales order number on your receipt.

  • Do not submit service claims directly to the store where you purchased the item(s) as Discount Direct stores do not provide the Direct Happiness Guarantee. Instead, you must contact the phone number or email listed above.